I switched from Verizon and ever since I did-I've had trouble (with Sprint).
Most recently I was told to add a service to my phone would be $10—I called ahead of time, then went into the store and asked again&the whole time I was told $10. I add the service.
Next I find I was charged $20 for the service and will be each month.
Contacted customer service, they weren't nice or helpful at all. Just because your associates, branch workers and CS made a mistake does not mean the customer (who has been with you for several years) should be punished!!!
When you tell a customer one prince that SHOULD be reflected on the bill!
Sprint is horrible! This is not the first incident I've had with them—can't wait to change.
Sincerely,
Totally Unsatisfied Sprint Custome
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