1. GriffinRUN failed to provide adequate service when initially setting up the game server. They supplied a game server which the files were incomplete and when asked to respond and correct the problem, they refused and said it was our responsibility. This behavior went compared with other game server companies is substandard.
2. Within hours of paying for the server, when I realized the level of service was way below what I expected, I made a request to receive my money back and cancel the service and even mentioned they could even keep the $25.00 set up fee. I realized after 3 hours of dealing with these people, this was going to be an unhappy experience.
3. After repeated attempts through email to resolve the situation with them, they did not respond to my concerns at all. It was clear to me at this point who I was dealing with. This is a company that makes their money stealing from unsuspecting people. They have a no refund policy, I requested my money back after 3 hours of dealing with them. I did not use their service nor did I use their game server. I was unhappy from the start and as such, should have had my money refunded, less the set up fee which I have offered to give to them.
4. I have since contracted with another game server company. This game server company has responded to my needs, set up a server that is usable, and did a lot of work to get the server set up the way I wanted. They have responded quickly and very helpfully to my needs. I have had other experiences with game server companies. GriffinRUN service is substandard, that is why they offer a no refund policy, they expect people will ask for their money back.
5. GriffinRUN has a 500MB quota on their disc space, that is way too low. The standard UT server takes up 700MBs thats before adding custom files, maps, mutators etc. No other gaming server company has a quota or charges extra for space used.
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