This company's business is printing vinyl letters for various applications, including boats, which is my interest.
I contacted this company as a result of a referral from a contact who used their services. He gave me the details of his order, including the price.
I contacted them with the details of my order, which included a font they didn't have in their font list, and asked them for a quote. They asked me to email the font, which I did, and then sent me a quote which was significantly higher than the rates advertised on their website.
I questioned it, and was told that there was a "conversion" fee for the font. Now, as everybody knows, installing a TTF font takes exactly 3 seconds, if you are doing it slowly. Even without the "conversion" fee, the rate was still higher than the advertised numbers. The people there became progressively more nasty, until I stopped wasting my time with them. This is the text of the last email they sent
"Thanks for spreading the word, We fixed the web site. We have been selling letters for 26 years, we know our client base, and boat owners are always hard to work with, never happy always complaining about something and always trying to spend the least. Thank you again, please spread the word."
An honest vendor will honor the posted prices, won't add in hidden fees, and certainly won't be unpleasant to a potential customer. I guess they all stayed home on the day business ethics and ettiquette was taught.
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