I had called sprint pcs mobile phone company at the ending of my billing cycle in march and ask to change my plan from 1000 minutes anytime to 2000 minutes anytime. They did the change, after fews days my phone was cut off, and I called to find out why my phone was cut off, the customer service person told me it was due to the upgrade, that my spending limit was too low for the new plan.
Then I asked to be switched back to 1000 minutes anytime but was told that it is too late because the new cycle had already started. The customer service person told me that they can switch me back to 1000 minutes anytime at the next billing cycle starting in april 29, that I have to stay on 2000 minutes anytime untill next billing cycle, I accepted.
On May 2nd, My phone which is the only source of connection for my business was cut off. I spoke to four different individuals from sprint customer service that accepted that it was a misstake, That the company thought that I was switched back to 1000 minutes anytime in march, which means that I had overage of 1000 minutes.
They promised to correct it immediately and turn my phone on. Unfortunately, for more than five hours this was not done, then I made another call, a supervisor by the name Mr. Tate who refused to give me his last name told me that the bill has to stay. I tried to tell him that it wasn't right. He told me that he is the finally say to this bill that I have to pay it. Now I can't reach my customers this is realy messing my business up
Emeka
Philadelphia, Pennsylvania
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