Complaint / Review
Sprint
Broadband Charged the FULL 50., never sign me up for Long distance ripoff

Here is my letter to Srint and what happened.

Hello,
First off, im not angry at you, I have already yelled at the customer service over the phone. I was suppose to get sprint long distance when i signed up for sprint broadband.

For some reason, i was never signed up for sprint long distance. I have received discount for 6 months.

Now, i find out i was never signed up for sprint long distance and i am charged $50./ month.

YOu guys say the promotion is over, so it is. Why would I be getting the discount if i was willing to sign up for long distance?

I'll answer that question for you. You guys just don't go on the 'honor' system when giving discounts. I was directed to sprint long distance to sign up before I got the discount and now I was never signed up.

Someone did not do their job, and i got screwed. I have proof that I already faxed in showing what i ordered, which was the broadband with the discount.

I immediately signed up for sprint long distance, and i want my $10. Discount.

D
san francisco, California