These employees need training for how to deal with Disabled Customers. We have feelings and deserve respect too.
After dealing with several employees, I finally realized that what one employee told me was true, they (Verizon Wireless) will do anything to get customers like me off of their current plan. At the time, I thought that this employee was negative. However, now I know that she was the honest one.
I spent almost 2 months trying to resolve the problems—during this time, I did not use but was billed for the service. I had been previously told that my account was closed. I later learned that this was in error. My address got deleted from the computer; they don't know how. It cost me over $100 for not one second of service during this 2 month period—Denise at the 800# said that she could credit me, then she reneged.
I recommended this company to several others. Part of me wishes that I hadn't. I never anticipated the rate increases, service cuts, or devious CSRs/salespersons.in an attempt to improve service/resolve my dilemma, I requested the name/address/phone of management—no one knew. (Any company that strives for excellent customer service, does not make it difficult for the consumer to share negative info... They welcome it! They believe that they can learn from their mistakes.)
I was sent on a wild goose chase which cost me lots of time and money. It came to a point where I just had to cut my losses.
With the cell phone, I was able to go out more—without a companion. I knew that assistance was just a phone call away.
Without the cell phone, I have become more homebound. I have been without Verizon Wireless phone service for about 2 months now. Loss of service has had a very negative affect on my life.
I hope that some day Verizon will work with Customers with Disabilities. They are in a position to really make a difference in our lives.
Disabled Customer
Norwich, Connecticut
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