On March 9, I placed an order by phone to Motor Mint for several die cast cars. The experience I had was terrible.
1. They charge your credit card immediately before the order is processed. If there is a problem in shipping, you will have a hard time getting your money back. It is now April 26 and there is still no credit on my Mastercard account.
2. On March 30 (3 weeks later), I called and was informed the cars were on their way. I continued to wait. On April 4 I called again and was informed they were mailed on March 16.
I was given a routing number, which I checked, only to find the cars never reached UPS. They were never shipped. On April 11, I sent an e-mail to Mr. Ottoman, their service representative.
He indicated there would be an immediate refund on my card. It didn't show up.
After several e-mail communications (and repeated promises to grant the refund), all I got was expressions of disgust from Mr. Ottoman and indications he had other customers to take care of. He finally indicated there had been a shipping problem (which he could have done much earlier), but that should not have prohibited a quick refund.
3. I pay my credit card off monthly, but for people who pay interest, this would cost them several dollars in interest.
Mr. Ottoman didn't seem to care about that possibility.
4. I am sure there will be a rebuttal to this complaint, but I have documentation for all I have said.
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