In short, it was explained to me that I could lease to own a credit card terminal for 4 years for $24.95 per month plus a 1.75% transaction fee. I asked several times if those were the only charges and it was confirmed in person and by a confirmation phonecall.
The next day I called customer service to find out when the funds would come out each month and found out there would be an addition $12.95 "statement fee".
I called the company to complain and was told I had a "non-cancellable lease". I called my rep to complain and she offered to drop my fee down to $4.95 per month and admitted that she never remembered ever telling customers about this fee, said she was new and still learning. I still wanted the machine at that time so I agreed. Today day I got a letter dated 2 days after I signed the lease from MBF Leasing saying since I did not comply and provide any proof of insurance they had "elected" to charge me another $4.95 "damage waiver" until I provided the insurance proof. If that had been mentioned to me I could have provided it. The girl on the phone told me I was told I would have "a $24.95 service charge and waiver fee". I said that is a very deceptive way to word it and she said if I had asked, I would have been told the details of the waiver fee, but they do not volunteer the information.
I called my rep and told her I just don't trust the company anymore since they have so many deceptive practices. She said she would come and get the equipment, but I have an appointment with a lawyer just in case. We'll see what happens.
If you do choose to do business with this company, READ all the fine print and ask questions.
Robin
heavener, Oklahoma
U.S.A.
0 comments