Complaint / review text:
D & M Leasing gave me a 53 month lease with my signature on a carbon copy. I don't know how in the world a switcharoo was done. I talked to the Lease Consultant about a 36 month lease only. When I went in to sign the paperwork what I read and signed was a lease for 36 months, 15,000 miles per year and the payments were in the $350.00 range originally. All the paperwork was in order and this was exactly what I wanted.
I called and talked to the manager about the 36 month lease I signed. He said the 53 month lease is what I signed. I told him that this lease must have been under the original lease. He said they did not do anything like that.
The Customer Service Contact person has to do research before responding. Never did respond. Research What?
Beware! I am so disgusted, disappointed with this company and I want others to pay close attention to all copies. I know this must have happened to others.