July 21. Received offer in mail that included Guayabera shirts. $2 savings certificate was included in package.
July 24. Attempted to place order on web site. Savings certificate was not accepted. Staff and supervisor at 800-742-2263 could not explain why the certificate was not accepted. I told the supervisor to contact the appropriate individuals managing the site to get the problem resolved.
August 3. Attempted to place order on web site. Again, savings certificate was not accepted.
August 11. Wrote letter to President Duke Habernickle explaining problem. No formal response.
August 26. Attempted to place order on web site a third time. Again, savings certificate was not accepted.
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