I used After Hours Formalwear to get the tuxedoes for my wedding. The company gave me a certificate from One Stop Travel for a 12-day vacation to Europe.
I was married in August and mailed in the certificate in the same month, with a request to use it in March. The certificate required a 45-day advance notice. One Stop Travel has since returned the certificate THREE times.
I called the company to file a complaint and speak to a manager. I was informed that I could log-on to the web-site to use my certificate and to file a complaint. When I logged onto the web-site, I found that there was no link to file a complaint. And the best part. When I attempted to reserve my vacation, using the web-site — after entering all of my information (using their dropdown criteria) and clicking on the Submit butten I received an error stating that the [reserve date]??? Was not a known element.
These people are GOOD.
Finally, after searching the web I found two email addresses for the company. I entered the information into the website again (received the same error), copied and pasted all of the information to an email and sent it to both addresses on January 9 with a request to contact me when they received it.
Of course, I have heard nothing.
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