Deluxe package was added to order after being denied. This was noticed after I had viewed the receipt which listed the Gas certificate seperately with a zero balance. During the first phone call to request a refund I was told that because the Gas certificate had already been sent out requesting the couponds and it was a part of the Deluxe Package I would not receive a refund.
The refund came in August. All has been documentd. The delay caused non sufficeint fee widthdrawals from my account that have not been refunded. They did not take the time to properly review the information I had faxed.
Their refusal to refund me for their mistake continues to be a burden.
I am glad that their are others who have been victums becase we are all witnesses to the deceptive practices. My last conversation was with a supervisor who said the Gas certificate was not a part of the Deluxe package.
In my last conversation I spoke with a supervisor who said the Gas certificate was not a part of the Deluxe package.
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