Cingular Wireless has been the most awful company I have ever delt with. My husband is in the USAF and we were transfered from St. Louis, MO. TO San Angelo TX. Before coming to TX I talked with Cingular about the service that would be available in the area we were moving to. I was told we would have service. When we did get here yes we did have service but not in our homes, buildings, or cars.
We were told we would have to find an open area. I tried that and still not good service. The calls would break up, terminate or just flat out not work. I could make a call but I would have to call five times and take up many of our minutes just for the person to get what I was saying. If you could see my bill on how many times I have been disconnected you would laugh. I stopped using the phones for just that reason. Not to mention the bill we got was just rediculous.
My mother passed away so Cingular had me pay them 200.00 just to turn it back on so that I would be able to contact help if I needed on the trip home for the funeral. I asked if I could lower or plan because the phone did not work. I was told no not until the remaining amount was caught up. I also tried to explain that we have moved to an area with no service. They do not care and have now canceled us and want 150.00 for each line they turned off even though their company does not have service in this area. They have no respect for our military families and just take advantage of the fact we had to move where they don't service. I wanted to talk to the president about this matter and was given an address but no number to contact. That is just like them. They took my money and then shut my service off and then took it in their own hands to cancel us and charge us for the cancel. God forbid anyone has to deal with this company.
0 comments