Complaint / Review
AT&T
Charged for service after requested disconnection

In September I requested ATT to disconnect my phone service as I was going out of the country for a long time.
It appears the service was disconnected and reinstated by them without my authorization. A new bill was sent with charges for $88.45.

Unfortunately my son (in my absence) paid the bill.
I contacted ATT in March and talked to customer service complaining about the undue charges. The customer service agent told me she could not see the statement referred to and would request for a copy which would take two weeks.

After two weeks I contacted them and they could not help me. I wrote a letter to them on April 05 about the complaint.
No action has been taken till date.
I came across this rip off web site and had to write a letter for the public to see how ATT acts. Even when the phone line was disconnected they charged for service to a line not in existence.