Moved into our current location on April 23. Received first bill statement date April 29 at this location Due May 17 for past balance $135.25 for old apt in Dallas and new charges $67.05 current address. Received another bill statement date May 3 for $273.46 due May 19 on this bill is a "move in fee" for $35 dollars (We transferred our service from Dallas). However, on May 12 our electricity was turned off and we ended up paying $343.58 to reconnect service. Not one statement has ever said any amount "MUST BE PAID NOW TO PREVENT DISCONNECT". We had been in a 1 year contract with Ambit at a rate of. 1060kWh expiration date January 3. Once our service was disconnected and reconnected Ambit voided contract and charged us an average price of. 0132 per kWh. At times charging. 1590 kWh with out any notice again that this was going to happen. New bill due June 16, for $272.14 balance forwarded $67.07 and current charges of $205.07, plus charges for disconnect fee of $15.00 and reconnect fee of $50 dollars. For What? We already settled everything on May 12 when we reconnected service. Per Ambit they are saying in between March and April bill there was another one for the past due amt of $135.25. Funny how I never received this bill. They do not have excellent customer service. I feel Ambit is intentionally defrauding their customers by setting up contracts at low rates, turning off electricity improperly and charging not only reconnect fee's but charging more per kWh. I did Spk to a supervisor who after my complaint could offer me a one time deal of putting me back into a contract for. 1060 kWh but not assisting at all in any of the other fees and variable rate. He did say we were current on our bill. Ambit should not maintain a A rating with the BBB. I have read all over the internet similar scams this company is using on individuals. Ambit must be investigated and stopped. I have filed this with the BBB.
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