The last week of February we purchased a computer from Walmart for (with tax) 627 dollars. After having the computer for five weeks the computer stopped working. The Norton go back check said it was an application bug caused by the hard drive. We called WalMart regarding this problem and they said they would send it away to be repaired but would not replace it, because... How did they know we did not do something to the hard drive. They said they would give us a 5 dollar gift certificate for our inconvenience. Well if we have it sent away we will be out of a computer for at least a month or more. Five dollars... And when we get it back, it will be the same as a reconditioned computer... How do we know that the computer was not a reconditioned one when we bought it. How can a business refuse to replace something they sold that was defective.
The nearest Best Buy was 80 miles, we live in an undeveloped section of Minnesota. So we felt safe buying a computer from WalMart. Wrong. Best Buy stands behind ANY product they sell. I can not understand a company with the profits that WalMart makes and they do not give customer support. Because they are the only store selling some electronics in this 80 square mile area they think they have a monopolity. But I have started a letter writing campaign to Best Buy to open one in this general area. There are a lot of store starting to be built here I hope to goodness Best Buy opens one soon and Walmart gets the devil kicked out of them.
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