I am being ripped off by Trucks on Call in Rockville, MD. I am shocked people haven't reported this company on this site and trying to negotiate with them is worthless... They are nasty and rude. Contracted a move from Northern Virginia to storage and out... All along the DC beltway.
I contracted the company for $135 for 4 guys to pack and move to storage. When they arrived it was only 3 guys and the company did not reduce the cost for shorting me a person. Should have sent them away right then but I was only in town for a weekend from Florida. At 6:00 pm when they realized my house wasn't going to get packed and loaded that night... They sent out 4 more guys for a couple of hours. To me 4 guys for 2 hours does not equate to one man for 8 hours because they are rushing to do things at the last minute and that does not work.
I was also told that my monthly storage cost for the first month was free and after that $380 for a 10x30 unit only to find out after my furniture was packed, wrapped, and loaded on the truck that one was not available and the cost increased to $580 a month. After screaming, cursing, and a lot of yelling I negotiated it down to $480 for 2 months because I would move it out when I got back in town. The first month of rental they hit my credit card for $490 and this month for $580. When I contacted the company they told me I would get it credited back. I am trying to be patient till I can get my furniture out but this is not easy.
I contacted the company on 3/7/05 (10 days notice) to deliver my furniture out on 3/19/05... I was told I would be given a quote on 3/8/05. Had not heard from the company till I called them on 3/15/05 because I found someone else to move my furniture out... Didn't trust them because it would be the last minute and I would not have a chance to find someone else waiting till the last minute. I was told I could get my furniture till I paid them $2000.
I requested an itemized statement and it came at $2320 to get my furniture from the outside of the gate. I was also told I could pay them $2500 to deliver it to me. Talk about a rip off and being swindled. And they do that to you after they have your household belonging in their possession. I have requested itemized statements for the each cost for the $2500... I have yet to receive it.
I have filed a complaint with the Better Business Bureau, the Dept. Of Transportation, and the Virginia Motor Vehicle (VMV) Dept. I am being given the total run around by the Federal Motor Carrier Safety Dept. Because they say I need to file it with the Public Utilities Service Commission and they said they don't do that and VMV says I need to deal with the Federal Motor people because its Interstate. I also contacted the Maryland Attorney Generals Office of Consumer Protection Division they said it will take 4 to 6 weeks to respond.
Its very confusing around this DC metro area with who you contact to file a complaint against the moving company. I learned about your site watching a news report about moving companies ripping people off and hold their furniture for a huge ransom like this one is doing me... Wish I had saw it before they got my furniture.
In the meantime, I will not pay the ransom for my furniture. I called the Montgomery County Police Dept about filing an exhortion charges... They said it was civil and to hire an attorney. Now, I am in the process of hiring an attorney.
If someone knows the legal steps for the DC metro area, please let me know ASAP! Peter Pugh at VMV is also researching it to help me. I have learned where my furniture is being stored... It is not on their property but actually at a Self Storage company in Maryland. I just don't feel good about it right now... I have worked too hard to lose everything I have worked for. I lost everything I owned once in a divorce... I will not lose all my household belonging again!!!
Please help!!!
Mayvee
Woodbridge, Virginia
U.S.A.
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