Usacomplaints.com » Shops, Products, Services » Complaint / Review: Best Buy & Staples - Two Unpaid Rebates From 2004: Staples $15 and Mouse $10. #116951

Complaint / Review
Best Buy & Staples
Two Unpaid Rebates From 2004: Staples $15 and Mouse $10

I currently have two unpaid rebates from last year. Staples, 11-13-04 @$15.00 and Best Buys 12-2-04 @$10.00.
Explanations: (for rebates not received)

Staples-The rebate was for a Sony product of which they had no stock. A SanDisc product was substituted. "Denied because of incorrect UPC code". Well. Duuh!

Best Buys-$10.00 rebate on a Kensington mouse. On rebate form: "If you have any questions or wish to check on the status of your rebate, please call Best Buy Rebate Center at 1-888-bestbuy". Call made. Ms. XXXXX in a very terse manner told me it was a "manufacturers rebate" over which they had no control. "Call Kensington, 1-800-268-0257". Next conversation with Mr. XXXX at Kensington. Quote: "We're 'way behind on rebates and have no idea when yours, which is on record, will be processed". I asked "ANY idea at all?" Mr. XXXX "I don't have a clue. I wouldn't even want to guess".

On this board or elsewhere I read the statistics on successfully completed rebates, and the fact most merchants offering them depend on many not being completed for one reason or another. I have sworn to myself several times: "Don't be motivated by a rebate". *! I wish I'd listen to myself!



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