These are the most ignorant group of people I have ever encountered in my entire life, especially the manager, who of all people should be the most professional. We started our account at the end of September. Our initial payment covered everything up to the 15th of October. We made a drop payment in October.
The day after, or I should say the next business day, I received a call at work about a payment that was due. He (Mike) was not nice at all. He talked to me as if I were an idiot living on welfare. This goes on and on all the time. We received one statement in the mail (for the first payment) to let us know when our payment was actually due. The manager I talked with said that the statements are sent from Atlanta, GA. Anyway, when we make a payment, they call the next day, either at home or at work, leaving silly messages on the phone. I really think that they get bored during the week and try to find something to do.
My husband, who works 10pm-6:30am and is usually at home during the day, was awakened by loud bumps on the door on Monday morning after a drop box payment on Friday night. Now, if we are in default, why didn't they come to the house on Saturday? Why wait until Monday? This time they cursed us out. We usually ignore them because we know we have made payments, but enough is enough. They are rude and they have one leg over the illegal side of the fence. I would love to know a number for the district office or home office.
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