Around the middle of September I closed my bank account so I could open a joint checking account. The checking account which I previously had was where my car loan place, Fifth Third Bank would take out my monthly payments. I had called Fifth Third bank to make sure they received my September payment because it was around the time I had the account closed and the reply I got was "we received your September payment and your next payment will be due by October 26th." A few weeks later I get a letter in the mail from them saying I'm past due on my September payment. I called them and explained that when I called a few weeks earlier I was told my payment was received. The reply I got was, No your payment was not received it was being processed. I hung up with them and a few hours later Fifth Third Bank decides to call my Mother's house whom which I don't live with anymore. When my Mom asked the man what they wanted the man hung up on her. My Mom called them and asked to speak with the Manager to explain that I don't live there anymore and to stop calling her house especially at 8:00 at night. She also told them that I had talked to them just a few hours ago and that it should be in their system. The so called Manager began to say it's not in the system and when my Mom said again I just talked to them the Manager's reply was "Whatever" The following day at 9:00 am Fifth Third Bank proceeds to call my work. I told the lady that I did not appreciate her calling me at work. She says my work number is on the contact list. I said and so is my house number, she said she called my house and it was busy. At 9:00 am on a Wednesday both me and my husband are at work already so no one is in the house. Later that day I look at my caller i.D. On the phone to find out she never called my house. She explains to me that I need to make a payment right away. I told her I was going to be making my October payment this week and that she will get the past due payment when I have the money and that I'm sorry I don't have an extra 300 and some dollars just sitting around. She tells me this is not a good enough answer. I said it's my answer and I don't apprechiate you calling me at work. She interrupts me and asked me again when I'll be making a payment. I said I already told you when I can. She says again that's not an answer. She also tells me that if I don't make a payment that I will be risking having my car taken away. I said I need to get back to my job don't call here again. She says we will keep calling you as many times during the day as we want until we get your payment. I said don't call my work again and I left it at that. The next day, Thursday Oct 18, they called my house 4 times in which I did not answer any of them. I have had my car loan with Fifth Third Bank for about 2 years and I have always been on time with my monthly payments and never had a problem until this. Their customer service is extremely rude and you can never talk to a Manager when asked.
0 comments