Earlier this year I purchased a Dell laptop from the Aaron's Rent and Sales here in Reno. In my lease agreement, the payments are due on the 15th of every month. Every month I get a phone call from Aaron's telling me that my payment is late and that I need to come in and make the payment. I tell them every time that it is not due until the 15th and that I will pay it on the 15th, as stated in the lease agreement. They call me four or more times a day for several days before someone finally believes me.
I always use my debit card when making payments. The first month's payment was, as usual, made with my debit card. A week later I got a call from Aaron's telling me that the "check" that I wrote was returned and the payment was charged back to my bank account. I told them that I had not made the payment with a check and that I had used my debit card. I called my bank to find out if there was a chargeback, and they said there was not. I printed a copy of my bank statement and took it into the store.
These people called me for a month and were insistent that the payment was made with a check and charged back to my bank account. I had called my bank numerous times, and Aaron's even had a copy of my bank statement showing that there were no chargebacks, that they had received the payment, and that it was made using my debit card.
I will finish paying off my laptop as agreed, but I am never going to buy anything from this company again.
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