Extremely poor customer service. Same problem as another poster above. Bought a vacuum head and used it for about 10 minutes. The bristles were so flimsy that they collapsed and sucked fast to the deep end bottom 3 times! Each time, I had to run over and shut off the pump. I called and told them the problem and asked for a refund and was told that their "policy" was not to take it back since it had been in the water. I asked how can you find out if a product works if you don't put it in the water and further, all you do is sell items that are to be used in water! Might as well advertise "No Refunds"! They said a supervisor would call me back. Never heard from them. Called a week later and was told again that someone would call me. Still nothing. Do NOT buy from this company! I only wish I had done my due diligence and saw these reviews first.
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