I bought a pool liner from poolsupplies.com. It was too small. I called them and the person who spoke with me told me to measure the pool again and send photos of the measurement. I did this. The pool measures 18' x 33' (oval) and that was supposedly the size of the liner. I sent the photos to them ...
Extremely poor customer service. Same problem as another poster above. Bought a vacuum head and used it for about 10 minutes. The bristles were so flimsy that they collapsed and sucked fast to the deep end bottom 3 times! Each time, I had to run over and shut off the pump. I called and told them ...
I purchased a pool vacuum from poolsupplies.com. Upon putting it in my pool, it would not leave the deep end. I called the manufacturer (Zodiac) for ideas and none of them worked. Upon asking for an RMA, I was told they would not take the vacuum back since it had been in the water. How are you ...
Received Pool shock chemical packages torn open (2 out 25) in box. Sent few email complaints and a BBB complaint. Did not get an attention. I wish I can find a better business than this company. ...
I purchased a pool liner from them. It had two seams instead of one. The customer service rep confirmed it should only have one. At one seam, the connection between the bead at the top and the top of the seam was not attached thoroughly and weak. When the installer tried to attached this section to ...
I had purchased a pool cover 12x24 w / 3ft overhang. It did not have a overhang. There for it did not fit my pool. I had called to return the cover and purchase a bigger size. However, when I placed the order they had free shipping, but I had to pay a handeling fee of $6.95. No big deal. I paid ...