I have been having trouble with Qwest for over six months. The "special ring" that my children are supposed to have does not work correctly, in fact, Qwest took one of the numbers that was mine, and gave it to another customer. Now they say they can't give it back to me because, and I quote, "two wrongs don't make a right". Then they asked if we wanted the service that would not allow telemarketers to call, try it for one month free. After about 15 days, I was fed up, because cell phone callers couldn't get through, but AT & T called twice a day asking for our long distance dollars. I cancelled the service, then found out they charged me over $9.00 for the 30 free days! They have disconnected my phone for "non-payment", when they had posted my payments to someone else's account. I have called three times for a bad line before anyone came out to fix it.
The last time I talked to Qwest, I asked for a manager, and was told that none were available, but they would call me back. I asked for a complaint department, but amazingly enough, they don't have one!!! I asked for a consumer advocacy number, and they don't have access to that either. They have a monopoly on the market in the west, and don't feel that they are responsible for providing adequate, competent services for the exorbitant price they charge.in the east I had two phone lines for the price of one here. That wouldn't bother me if I actually had a phone that consistently worked, without overcharges, and with friendly service. Come on Qwest, wake up and serve your customers!!
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