I ordered a photo book that I spent hours creating for my niece's first birthday. The order was placed on October 6th and her birthday was Oct 20th. It is now December 16th and I still have never received it. I have emailed several times with customer service who have assured me a supervisor wouldbe be in charge of my order and send it out ASAP but that has never happened.
I have left my personal number asking someone to please call me and have called in several times only to sit on hold for over an hour never to have anyone answer. I also bought a voucher at the time I placed my first order for use at a later date. I obviously requested a refund on that when I realized how awful this company is... And again never received my money back.
So now nearly 3 months later I have no gift for my niece, and I'm out the money for the voucher now too. I would not have complained publicly if they would have just acknowledged they lost the order or whatever happened to it and gave me my money back, but I've never had a company just ignore the issue altogether.
This was a Groupon deal originally so I will be informing them as well. Too bad I thought maybe I could still get her book in time for Christmas.
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