I purchased a white pre lit Christmas Tree from Brookstone and when it arrived, the lights didn't work. Called to have it sent back and was assured we would get another. I decided to call and check delivery status after several weeks, and was told the replacement was never ordered. The new tree would not make it by Christmas. After asking for expediited shipping, I was then told the tree was discontinued. No one ever bothered to call and update me with the status. Had I not called, I would have never known.
Thanks Brookstone, for lousy customer service
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