A copy of the letter sent to the Edgewater Hotel
After speaking with one of your employees on Saturday, they suggested I contact you about our stay at the Edgewater Hotel on June 11th through June 14th. It was suggested we talk to the owner, but were unable to locate him while we were there.
I realize that when calling to make reservations, the customer service representative we spoke with takes reservations for more than one hotel and may have inadvertently given us the wrong information, but this is the experience we had. When making reservations for our first stay at Put-In-Bay, we asked many questions concerning accommodations. The customer service representative was very helpful with information. When we were done speaking with her we decided on the Edgewater because of its location, the pool, and the availability of a room overlooking the pool. You are probably thinking “The Edgewater doesn’t have a pool and there are no rooms overlooking the poolâ€, which we found out upon our arrival. We also found out that our room was on the first floor, under the stairs, in what amounted to a stay in a garage with all the mopeds and golf carts right outside our door.
We expected to have a nice stay in a “Deluxe Room overlooking the shore†“with double vanitiesâ€. We expected a remote control with our TV, which the room did not have, and seemed to amaze the front desk. We expected a chair to sit in, which our room did not have. We expected a phone, which our room did not have. We expected internet access, which our room had, but as your front desk person told us, was down all weekend when we tried to use it. We expected a room overlooking the pool, which I have already mentioned above.in addition to these things we also had a terrible problem with gnats and mosquitoes in the room. Many of which you can probably still see in the upper right hand of the room in the spider webs where we had to swat them at night. For $251.00 a night we also did not expect to find a toilet with urine stains on the seat when we first arrived.
We have traveled to many places across the country and Put-In Bay is truly a beautiful place. We are used to paying a premium price for premium accommodations, which we feel we were SORELY, mislead on in this case.
We are not looking for a free hand out here; we are just trying to get what you advertised and what we paid for. It would be very much appreciated if you could refund our money, or give us a two night stay in the room that we were told we were getting.
Any help you can offer would be appreciated. Thank you.
Sincerely;
Ed Mason
John Fox
Brock Moran
P.S. On our second day there, we were told about the other pools we had access to and where to find them. This would have been nice to know earlier.
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