Here is the letter I sent to The Edgewater Hotel after our stay. It is the same letter that I sent out to the BBB and other agencies as well. As we went through the process of trying to get what we paid for, the owner continually lied saying that we had changed our story many times, which we never did. This is the letter used for every contact.in addition, if you Google search this guys email, you will find several Escort Services who he has ripped off as well as call girls. I felt we were screwed by this man, but not like he screwed the prostitutes he ripped off!
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
After speaking with one of your employees on Saturday, they
Suggested I contact you about our stay at the Edgewater Hotel on June 11th,
2009 through June 14th. It was suggested we talk to the owner,
But were unable to locate him while we were there.
I realize that when calling to make reservations, the
Customer service representative we spoke with takes reservations for more than
One hotel and may have inadvertently given us the wrong information, but this
Is the experience we had. When making reservations for our first stay at
Put-In-Bay, we asked many questions concerning accommodations. The customer
Service representative was very helpful with information. When we were done
Speaking with her we decided on the Edgewater because of its location, the pool,
And the availability of a room overlooking the pool. You are probably thinking
The Edgewater doesnt have a pool and there are no rooms overlooking the
Pool, which we found out upon our arrival. We also found out that our room was
On the first floor, under the stairs, in what amounted to a stay in a garage
With all the mopeds and golf carts right outside our door.
We expected to have a nice stay in a Deluxe Room
Overlooking the shore with double
Vanities. We expected a remote control with our TV, which the room did not
Have, and seemed to amaze the front desk.
We expected a chair to sit in, which our room did not have. We expected
A phone, which our room did not have. We expected internet access, which our
Room had, but as your front desk person told us, was down all weekend when we
Tried to use it. We expected a room overlooking the pool, which I have already
Mentioned above.in addition to these things we also had a terrible problem
With gnats and mosquitoes in the room. Many of which you can probably still see
In the upper right hand of the room in the spider webs where we had to swat
Them at night. For $251.00 a night we
Also did not expect to find a toilet with urine stains on the seat when we
First arrived.
We have traveled to many places across the country and
Put-In Bay is truly a beautiful place. We are used to paying a premium price
For premium accommodations, which we feel we were SORELY, mislead on in this
Case.
We are not looking for a free hand out here; we are just
Trying to get what you advertised and what we paid for. It would be very much
Appreciated if you could refund our money, or give us a two night stay in the
Room that we were told we were getting.
Any
Help you can offer would be appreciated. Thank you
0 comments