I ordered a generic ink cartridge for my Lexmark 1020 printer. The cartridge was defective. My printer would not even operate with the cartridge inserted.
I notified them that I was returning the cartridge, and they asked if I wanted a refund or replacement. I said a replacement would be fine. They sent a replacement and a prepaid postage slip for the return of the defective cartridge.
The replacement was also defective in the exact same way as the original. The printer would not operate at all. I returned the original cartridge AND the replacement cartridge by return mail (the day after receiving the replacement cartridge) using their prepaid postage slip. I wrote them a letter and inserted it into the package.
I also emailed them and told them that both cartridges were being returned and that I had included a letter explaining the situation. That time I asked for a refund of my money AND the original postage since I had paid for priority mailing, (2-3 days) and they shipped regular mail. The package didn't arrive for five business days.
They have not responded to several emails asking for the refund, and in the last email I outlined the steps I was going to take if they refused to refund the money including reporting them to the USPS. Now I'm taking those steps.
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