Complaint / Review
Happy Jumpers Party Rentals
Moon Bounce Party Rentals Bad Practice, Non Reliable

Problem started 01/04, I called this company to confirm that they would be delivering my unit, tables, and chairs on 01/08 at 11:00 as agreed,
I tried to contact company on 01/04, no answer to phone, only machine, left 2 messages that day, no phone call return, on 01/05 same thing, no answer on machine, left another 3 messages, no return call. On 01/06, same thing no answer, only machine, on 01/06 i emailed the company, and advised that if no phone call return by 6pm that i wanted to cancel my reservation with them, someone fianlly called me back at 5:45pm and guaranteed that someone will deliver the unit as promised.

On 01/07 company sent a email to my work address adviseing that there may be a 50 % chance of rain and they probley will not make any deliverys on 01/08, they did not call, they did not make an attemp to contact me by phone. What if i was not at work on friday and did not get my email messages till saturday?

Finally i told the company as frustrated as i was becuase they did not answer the phones just to cancel the reservation.

Let it be known that it did not rain on 01/08 day of reservation, and they did not end up showing up, and never a phone call to apologize, they are not reliable.

Lisa
Elmirage, Arizona
U.S.A.