I want to ad this so every one Can see how I feel.
Hi and hello my name is Jaco van Niekerk, I live in South Africa and uses the WOW EU version!
I`m no the complaining tipe, but Not it is getting SERIOUSLY so not funny I`m am in need of some professional Help, let me explain, I live in South Africa, there is no other way to then to email or do a Query on my account! Its been a week and a half my account is suspended and I`m getting SO FRUSTRATED I have mailed like mad, done 2 to 3 Query`s a day, but no one has come back to me, explaining whats going on!
I have a a post that I have saved in *. Txt format which I will now copy past in order to give you people in accounts a better perspective about what my Problem is!
Its like this:
15 hours 49 minutes ago by Wingnut [send email]
OK I`m posting a comment because of mm Frustration and lack of response of WOW GM`s.
Its like this:
I was playing like every day, as I logged on the next morning at work I saw my Main Stripped and ghost form, as I knew I didn't leave him like that the last time I was on line!
Any way I tried 3 times to open a ticket as GM mail back They need detailed information of my Dilemma, well a noob got it going at the 3rd time!
They closed my account for some kind of investigation, I could not play 4 3 days! And when they eventually reopened my account it was still the same, they did mail me saying they are still investigating the matter and soon I will have my goods back!
After 5 days, now keep in mind my Cousin was helping me as he was playing to get me better gear while I was at work and he was on holiday, from school!
We also decided to change the accounts email 2 his 4 security reasons as I was afraid this hacker had my email 2!
By this time I was so Frustrated as a mad man with a Shot GUN!
Well I went and got the best fire wall - gt; Zone alarm, the Best anti virus - gt; Avast, the best anti spyware - gt; XoftSpy!
And still my account was hacked almost 6 times in a week!
Any So during the week I was hacked again! My cousin opened ticket again! The same story Again!
The best part is that I found my Problem, it was a Virus called "moni32drv. Dll" google it you`ll see!
I took care in cleaning it with Avast! I mailed the GM team or left a Query by the 8th time I was thinking these people doesn't give a damm about me or my account I was BEGGING them Please I want 2 play!
But I`m still waiting 4 them its been a week still, an no reply!
Its funny how a paying customer gets treated this way! And best yet I am always helping my fellow m8`s and I`m one of the honest people I know!
Its the 1st time I get treated like this, I`m from South Africa, My Main Char is called Broodtmaster, and The server is called Terrenas!
I feel utterly disgusted with WOW and the fact of the Virus which could have been a linked that I was viewing on some WOW Forum! And the Bad Service of GM in WOW!
Its like some one has taken away my life, I`m a WOW Freak!
And every day I cant play is like not living! Or rather dieing!
NOW I am begging again please some one help me! PLEASE just let me know what the heck is going on!
I`m am almost in tears here, of being upset! Bloooody hell why why why! All I want to do is Play my DARNIT WOW! I`m a victim of circumstance? I wish the guy who had made that Virus a pain in the ass!
And If every I get the opportunity to work for Blizzard as a WOW GM or as such I will Increase the service delivered by a 100 fold! And I have read dozens of on line mambo jumbo about how bad The service is of WOW and so on! Now I get to see it first hand! = (I know every one is busy and so on but 4 heavens sake all a man is asking is: Please in all do respect, let me know what the hell is going on!!!
I work at an Car dealership and Customer service is Prime priority! Is Blizzard Understaffed? Is their Crew not Skilled good enough? Or are they just lazy, don't they want to work or what?
I am so utterly and Darkly upset about the BAD service and I cannot in this email or any email give forth my utter Outraging Climax of madness I`m am currently experiencing? What can a man in South Africa do so he or she can get some Professional Help in regarding the account problems or any other a such?
Now I don`t mean any disrespect please this is just because I`m so Frustrated and Angry! Please understand people! I have to pay to play wow, now I cannot m but I`m still paying, and by all the means possible Please Help me get my account up and running!
My account name is: VlerkNeut I`m playing on wow-europe`s servers on Terrenas Server. Please Please help me!
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