Blizzard Entertainment

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 74 historical complaints about Blizzard Entertainment, published between 2001 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Unexplained $59.99 and $160 charges on business bank cardPublished Sep 19, 2013 · Historical consumer allegation
• Unauthorized $59.99 charge on bank cardPublished Aug 31, 2013 · Historical consumer allegation
• Dispute over three years of gameplay across several accountsPublished Apr 8, 2013 · Historical consumer allegation
• Unauthorized debit card charges for games from March 27 to 29Published Mar 30, 2013 · Historical consumer allegation
• Unrecognized US$18,12 charge from Blizzard online storePublished Mar 27, 2013 · Historical consumer allegation
• Fraudulent $41 debit card charge was not Blizzard's faultPublished Mar 14, 2013 · Historical consumer allegation
• $1,600 in Fraudulent Charges While Stationed OverseasPublished Jan 15, 2013 · Historical consumer allegation
• Unauthorized $59.99 Charge From BlizzardPublished Dec 19, 2012 · Historical consumer allegation
• Diablo 3 Account Banned Without Evidence ProvidedPublished Dec 19, 2012 · Historical consumer allegation
• About 60 Unauthorized Blizzard Store Charges Totaling $3,600Published Dec 11, 2012 · Historical consumer allegation
• Unknown $59.99 Charge to Discover CardPublished Dec 9, 2012 · Historical consumer allegation
• Diablo 3 Account Banned Without Warning After Recovering Stolen AccountPublished Oct 26, 2012 · Historical consumer allegation
• Unexplained $119.96 Charge on Bank AccountPublished Oct 22, 2012 · Historical consumer allegation
• Phishing Emails Claiming Diablo III Account Sale ViolationPublished Oct 19, 2012 · Historical consumer allegation
• Diablo 3 Items Patched and Devalued After Real Money PurchasesPublished Oct 19, 2012 · Historical consumer allegation
• Unknown Recurring $14.99 Withdrawals From Bank AccountPublished Oct 5, 2012 · Historical consumer allegation
• Unknown Blizzard Charges on My Bank Account and Overdraft FeesPublished Aug 25, 2012 · Historical consumer allegation
• Banned From Buying Game Over Visa Card Fraud ClaimPublished Aug 10, 2012 · Historical consumer allegation
• Two Charges of $59.99 on Rarely Used CardPublished Jul 11, 2012 · Historical consumer allegation
• Unauthorized Online Store Charges Cleaned Out AccountPublished Jul 9, 2012 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Blizzard.com (official site): https://www.blizzard.com/
• Blizzard Support (US help center): https://us.support.blizzard.com/en/help/
• BBB-listed phone: (949) 955-1382 7 complaints mention this number

Locations

Blizzard Entertainment complaints: refunds, account bans and unauthorized charges

This page is about Blizzard Entertainment, Inc., the Irvine, California company behind World of Warcraft, Diablo, Overwatch, StarCraft, Hearthstone and the Battle.net platform. It is a different business from Activision and from the retailers and gold or account sellers that sell Blizzard products, and from companies that merely have the word "Blizzard" in their name.

Refunds. Blizzard's Refund Policy (opened October 14, 2026) says: "We refund paid games or expansions within 14 days of purchase, as long as you haven't played for more than two hours." For subscriptions it says: "We'll refund any unused World of Warcraft subscription within 14 days of the purchase. We won't refund subscription time lost due to a suspension and/or permanent account closure." Requests are made through the support site by selecting the game or order. The policy ("Last Revised: 8 July 2024") states it does not apply in Korea, Japan or mainland China.

What the Refund Policy does not cover. It says: "We cannot refund games, in-game items, or products purchased in retail locations or from other online sellers and storefronts, including on mobile or console," and that purchases made through Amazon, Apple, Google, Nintendo, PlayStation or Xbox are "subject to that retailer's refund policy." It also says "Hearthstone products are generally non-refundable," "Purchases made in-game using a virtual currency are generally non-refundable," and "We may withdraw refund eligibility for abuse of this policy. The same goes for violations of the In-Game Code of Conduct or the End User License Agreement." For in-game items, Blizzard Balance and purchased virtual currency the policy sets a 14-day window, "as long as you have not claimed, opened, or otherwise used the item" (items) or "as long as you haven't spent the currency yet" (currency); unclaimed gifts are refunded "within 14 days of purchase" on the purchaser's request.

Charges you do not recognize. Blizzard's support page for unauthorized charges says: "If you have unfamiliar charges from Blizzard Entertainment on your credit or debit card, notify your financial institution and contact Blizzard support."

Banned or closed accounts. Blizzard's logged-out support home page (opened October 14, 2026) says "Log in to your Battle.net Account to see more support options," so account-specific options appear after logging in. Blizzard's EULA is the contract that governs these decisions; read its arbitration section before you take a dispute outside the support process (see the legitimacy section).

Disputes, termination and minors (EULA, last revised March 21, 2024). The EULA says Blizzard "reserves the right to terminate this Agreement at any time for any reason, or for no reason, with or without notice to you," and that on termination any right to pre-purchased access or virtual goods "are forfeit, and you agree and acknowledge that you are not entitled to any refund for any amounts which were pre-paid on your Account." For disputes it says a user who wishes to pursue arbitration must first notify Blizzard "in writing at the following email address: [email protected], using the subject line 'Notice of Dispute'," with a 60-day informal period; as an alternative, "either you or we may sue the other party in small claims court," which "must be in your county of residence." Arbitration is before the AAA under its Consumer Arbitration Rules, and the EULA caps Blizzard's liability at "the total fees paid by you to Blizzard during the six (6) months prior to your making a claim" unless applicable law disallows this. It also says "Children under 13 (14 in Canada) may not utilize an Account" and that a parent or legal guardian of an under-18 account user "also agree[s] to be bound by this Agreement."

Outside routes. A card dispute through your bank, a complaint to the BBB, the FTC (ReportFraud.ftc.gov) or your state attorney general are separate from Blizzard's own support process.

Regulator and government actions

The government matters found in the sources checked on October 14, 2026 concern workplace conduct and securities disclosure at Activision Blizzard, the former public parent, not consumer-protection claims about Blizzard's games or billing. A consumer-protection enforcement action specific to Blizzard's billing, refunds or account actions was not identified in those sources.

• EEOC. The EEOC's press release of March 30, 2022 says the U.S. District Court for the Central District of California "approved and entered the consent decree between Activision Blizzard, Inc. and the U.S. Equal Employment Opportunity Commission," including $18 million in monetary relief. The release says the ruling includes Activision Blizzard, Inc., "Blizzard Entertainment, Inc., Activision Publishing, Inc. and King.com, Inc." and their subsidiaries, and describes the lawsuit as alleging sexual harassment, pregnancy discrimination and related retaliation. The release gives the case as EEOC v. Activision Blizzard, Inc., et al., Case No. 2:21-cv-07682 (C.D. Cal.), filed on Sept. 27, 2021, and calls the decree a "three-year consent decree"; this page has not checked the decree's current status.
• California Civil Rights Department. On December 15, 2023 the CRD announced "an approximately $54 million settlement agreement" to resolve allegations that Activision Blizzard, Inc., Blizzard Entertainment, Inc. and Activision Publishing, Inc. discriminated against women, including in promotion and pay. The release says the settlement agreement requires Activision Blizzard to pay "approximately $54,875,000," of which "approximately $45,750,000" goes to a settlement fund for workers, and carries a note: "On January 17, 2024, the court approved the consent decree."
• SEC. On February 3, 2023 the SEC announced that Activision Blizzard Inc. agreed to pay $35 million to settle charges that it failed to maintain disclosure controls and procedures concerning workforce-related complaints and violated a whistleblower-protection rule through separation agreements. The company settled "without admitting or denying" the findings. Blizzard Entertainment is not the named respondent in that order.

Who operates Blizzard Entertainment

Blizzard's EULA (last revised March 21, 2024) identifies the contracting company as "Blizzard Entertainment, Inc.", a Delaware corporation with offices at 1 Blizzard Way, Irvine, CA 92618. Its Terms of Sale (last revised July 8, 2024) govern purchases from Blizzard Entertainment, Inc. and its affiliates through Battle.net and the Battle.net Shop.

Microsoft's October 15, 2024 post states that on October 13, 2023 "Microsoft completed its acquisition of Activision Blizzard." Activision is a separate business; Activision Publishing, Inc. and King.com, Inc. are named alongside Blizzard in the EEOC release as companies in the same group.

The BBB profile for Blizzard Entertainment Inc., Irvine, lists a business start date of 1991-02-12 and an incorporation date of 2007-01-09.

Complaint record

As displayed on October 14, 2026 (kept in this section only; the sources are not combined): the BBB profile for Blizzard Entertainment Inc., Irvine, CA shows a BBB rating of A+, is marked not BBB accredited, and shows "3,743 total complaints in the last 3 years" and "515 complaints filed in the last 12 months", plus an average of 1.06 of 5 stars from 112 customer reviews. Trustpilot shows 2,349 reviews with a score of 1.1 for blizzard.com, an unclaimed profile, and the notice "This company hasn't invited their customers, so reviews may not be representative."

Complaints in our archive. 74 complaints in the usacomplaints.com archive, dated June 2001 to September 2013, are linked to Blizzard Entertainment. They are consumer allegations and were not independently verified. Keyword counts across those 74 texts are shown under themes; a post can match several themes.

Complaint subjects in the archive fall mainly into account bans or closures after alleged third-party software use, charges the writers say they did not authorize, subscription cancellation and billing disputes, hacked accounts, and difficulty reaching support. The company's position in those posts is mostly absent; Blizzard's own policies (refund policy, EULA) are summarized above.

Is Blizzard Entertainment Legitimate?

Blizzard Entertainment, Inc. is a Delaware corporation with a stated address at 1 Blizzard Way, Irvine, CA 92618, per its own EULA; the BBB lists the same city and a 1991 business start date, and Microsoft states it completed its acquisition of Activision Blizzard on October 13, 2023. Its Terms of Sale and Refund Policy are published on blizzard.com.

Contract terms worth reading before a dispute: the EULA "contains a binding arbitration agreement and class action waiver," and states that a new user may opt out of arbitration by "personally signing and sending us notice within 30 days from the date of your first use of the Platform by email to [email protected]." Check the current EULA text before relying on this summary.

The review sources shown above are customer-generated; they describe experiences, not findings by a regulator.

Company Relationships

• Owned by: Microsoft Corporation
• Affiliated with: Activision Publishing, Inc.

Frequently Asked Questions