My son had an account on Runescape for a few years. We never had a problem with it until about 1 year ago. His account was being hacked over and over again. Which from what I had read now about the game isn't uncommon.
He wanted to go back and play again and had to resubmit his information to regain his account... Which he did. For about 1 1/2 months it was fine and then went to log in and the password had be changed. Once again he tried to recover his account (now over the past year he has done this about 4 times). A red flag should have gone up. When you try to recover your account they want you to give all the information about that account... All your passwords, last 4 digits of credit card, answer as many of the security information you supplied when you started it, you isp server etc. This isn't done by private email. You send it through their website. Anyone would be able to see all your information. I've played Runescape and other mmorpg games myself and never do they ask you for any password, or any other personal information. Jagex blames hacking done by having keyloggers etc. This last time my son did everything possible to avoid his account being hacked. Made a new email address in case his old one was tagged or something. We have a new computer. We always use virus protection he linked it to facebook redid all his private information. Tried all we could think of to stop this from happening again. So this time when he tried to recover it was denied, they said the reviewed it and decided the he was not the original account holder... He sent in passwords he used through out the years and even offered to send them bank statements where Jagex had taken their monthly fee out from years ago.
Why would a company deny it with proof such as that. How can an account be hacked over and over again if someone (possibly) within the company was doing that?
I know Jagex could care less. They have no customer support to contact for any problems. No email. No way of contacting them other than their billing. Other games we have played have outstanding support.
So to finish this up. If you have any problems with Jagex your out of luck. Play at your own risk
Thanks for listening
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