We purchased 49 Pella Architect Series Douglas Fir Double Hung windows and one patio door. Our order # is 129JMJ541. We signed our contract and paid our order in full. Our contract price was $32,118.95. We specifically wanted Douglas Fir windows and door. We dwelt with the salesman, John McDonald, to purchase the products. John made sure, through the internet and publicized information that we knew that Pella produced the Douglas Fir product we were interested in. We spent nearly two months getting our order together. On September 21, we met John McDonald. He took our money and we signed our contract. Our contract stated that our order would be delivered on or before October 8. The delivery was two weeks late. It was delivered on October 22. (We installed some and I, along with some men, started to prepare them to finish the inside. We found that there were many problems with the windows. They leak snow/water/air in every single window. We now have a mold problem under the windows in the insulation. We have not been able to put on the drywall because of the water problem. We are homeless. A neighbor took us in.) The straw that broke the camel's back was when we found out that the product that we ordered was not what we got. We ordered and paid for Douglas Fir windows and door. We were told that because Douglas Fir was so expensive the product was very expensive. We told John that we did not want pine because it did not last as long. John agreed with us and told us that we could get Douglas Fir windows and door, but it would be a lot more money. We told him that we wanted Douglas Fir no matter. He told us and showed us in the Pella informational booklet he gave us that Pella offered 4 wood types: Alder, Douglas Fir, Mahogany, or Pine. We could get Douglas Fir and completed the order for Douglas Fir. Our order contract states "Douglas Fir". We just found out that we did not get Douglas Fir. Our door is pine with Douglas Fir veneer. Our windows only have Douglas Fir where we can see. They have pine everywhere that we cannot see. Pella concealed the fact that they did NOT deliver to our home Douglas Fir windows, but in fact they delivered a 100% FAKE product. They were trying to get away with selling us a lower quality product at a much higher price. We only ordered Douglas Fir windows so that they would not rot and so that they would last longer. We were lied to and concealment is against the law.
We did give Pella a chance to make the window order correct, and everyone makes mistakes, even companies. They did bring to our home in February new windows but not a door. They installed all but 21 windows, which they left stacked in our garage. Pella did not ever make an attempt to get those window installed as they are still sitting in the garage in September. Pella had not been to our house since February to finish the windows that all allow snow/water/air to come into our home. We have tried on several occasions to contact Pella, but they refuse to talk to us. We are just a family with no home. We do not know what to do. We guess that we are going to be forced to get an attorney to help us get our home back.
If you would like to talk to us about this problem please get a hold of us at [email protected]. We have dozens of photographs of our problems, if you would like to see the mess. We are still living in a neighbor's house because our home is unlivable. We encourage you not to purchase Pella or you might find yourself in our shoes.
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