We would like to give you an update. We are spending the 3rd summer homeless because of our fateful decision to purchase Pella Windows. Pella has sent to our home teams of men. The last team of 4 Pella employees was in our home in January. At that time, that team told us that Pella would be glad to manufacture a 3rd set of 49 windows and have them installed by the end of February. We agreed to this process. It is July 7 and we have not seen anything from Pella since January.
We installed the first set of 49 Pella Architect Series double hung douglas fir windows in October the second set in February and are awaiting the third set. As you can see from our first post, we paid in full for our window order in 2009 and have been sorry for that decision ever since!
We posted a Youtube video at http://www.youtube.com/watch? V=T8vYK2cy-9Y about our home and created a website at pelladecideforyourself.com. We hear from families on a nearly daily basis that are in our similar boat. Pella has proven, unfortunately, to hundreds of families that we know of, to be a company that does not stand behind their product. As a Christian family, we are extremely disappointed with Pella because they are located in a well known Christian Community. We have had to, after 3 summers, contact an attorney. We do not believe in law suits, but we are homeless, for no other reason than the fact that our brand new Pella Architect Series double hung douglas fir windows leak water/air/snow.
Please make your window purchase from any other company than Pella. They are involved in a class action law suit involving their Pro Line Windows. It is obvious that they just cannot stand behind their product, as they have been cheating families for years.
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