Huntersville, NC
I fell for the add of 60%off carpet. Being naive we decided to go with Empire spending $3500. Then the lies began. They were not able to provide me with the specs on the carpet, found out it was polyester not nylon. They tried to string me along for the 3 days so that I would not be able to cancel.installed 2 rooms and brought the wrong color for the third. Continued to get run around. Carpet at Lowes and Home Depot much better quality 1/2 the price. I had them take up the carpet as I cancelled in the 3 day period. To do this you have to send copy of paper to illinois. Not one person gave a crap after I signed the contract. RUN FROM THIS COMPANY.
Also when they did come and rip out there carpet, the contractor said that they had put down a 6 pound pad not the 8 that we had paid for.
Should have listened to the countless negative reviews all over the internet. Spend some time and research before you make a mistake that you will be paying for over months and living with for years.
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