I have spent to date over $6900.incredible amount of money to ALWAYS get the run around on the phone.incompetent employees and inaccurate information. I have great empathy for my salesman to put up with these rude and incompetent people. Today my husband and son both took off of work to dismantle the rooms in my basement, clean and prepare the room for new carpet installation. I called not once but TWICE the day before to ensure price, carpet selection and room to be installed. WHY??? BEcause there is ALWAYS confusion with these people. Today the installers came to my house with a job that was NOT scheduled and NOT confirmed. WHat the hec is the point of a salesman to fax over the order, for the consumer to confirm it and then send the installers out without the correct product for the room. I spoke to MEliSSA of my local installation who apologized for the confusion. CONFUSION? This is suppose to be a professional company. Who is compensating my husband and son for taking off of work? My son can't sleep in his room because it is dismantled and there was absolute NO concern, no compensation, ZIP, NADA. This company always PROFESSES that you are getting rock bottom, but that's a lie because every time I show them that HOME DEPOT and Lowes are cheaper. I only chose this company for convienence. Melissa acted like she was doing me a favor by sending out the iinstallers with the correct job to come to my house tomorrow. NO regard that my husband has to take off again. I am disabled. This company has no clue what customer service is about or how to recetify a situation when it was EMPIRE'S MISTAKE! As always, the installers speak very limited ENglish so confusion would be a gross understatement. I feel bad for these young men who traveled all that way without the required material to geet the job done. EMPIRE WASTED everyone's time. NOw I sit on pins and needles as always wondering if they are going to show up, with the correct product and with the quoted price. Yes, the quoted price does change and the customer service clerks are clueless. Not to mention these financial people never call back. HEy MArgarite, I'm still waiting for your call. I have three more rooms after this one that were scheduled to get done. I will have to think long and hard about that decision after tomorrow's installation. The follow up i received from rebecca and her lie about taking customer service serious is nothing but lip service. I was informed if i paid to get the remaining three rooms done then i can get 100 compensation when all the work has been completed. Really? Compensation for the confusion your inept company caused. My husband and son taking off two days of work. Im not surprised only 100 dollars after the pathetic wages and treamtent of your employees but your poor and low quality product should have lots of margin room for compensation. Ohh wait, i already was hand given a 100 coupon after the install when your sub contractor ripped up my original floor and had it out on the driveway, then did the preinstall inspection and then only then informed my husband all the doors needed to be cut. Hmm, relly didn't give any options when the carpet was ripped up from the floor. HOw the heck was my old carpet going to be put back down once it was ripped up and torn up in pieces? EXACTLY, I WAS HELD HOSTAGE AS A CONSUMER. Don't let this be you. Upon closer inspection with install guys my prior empire carpet install of 2 months ago is already pulling up and has many loose fibers. This company, the service and their product sucks. Consumers unite and beware. Lip service and responding to a post gives the illusion that something will be done by the company to address the issue, but it's only an illusion.
0 comments