The BBB is not a government agency as most people think, but a private for profit company. The BBB is not there to protect the public as most people think. The BBB tries NOT to handle and even intentionally deflects complaints against their paying member businesses.
That sounds like extortion protection money to the businesses and those who pay get protected. I tried filing a valid serious legit complaint against a paid long time BBB member in current member status.
I was deflected and refused being able to file a complaint. The BBB in my opinion is a scam, on businesses and the public. And to think I was once a paying business member. Never had a complaint because I never had problems with my customers. And to think I always thought it was a government agency when I was a member before I retired. The BBB should be called the Bad Business Bureau.
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