I called T-mobile as I was instructed to do per pge 121 dash 3g owners manual for ssid. After 2 calls 1st four 1 hour and hung up on non-English speaking. Second 3 hours, non-English speaking. These are just hold times mind you. I am told the store can help me out if I bring in my phone and my ID. I am told "the store will give you social security number after you show your ID " ask to speak to a supervisor about hold times. Went to store, she calls T-mobile and gets right through. Find out I have to tech support do problem is resolved. Both English speaking so customer support for T-mobile vendors is different than regular customers. You have a problem anything, don't call, go make them call. I wasted 8 hrs of my day and after I post it I am going to mail it in with bill for credit.
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