Usacomplaints.com » Mobile Phones » Complaint / Review: Metro pcs - Metro PCS - I do NOT recommend buying service in store. #1000482

Complaint / Review
Metro pcs
Metro PCS - I do NOT recommend buying service in store

Once you go to store, they will rip you off.
They made me pay $15 activation fee which they changed to promotion fee (which they never mentioned since metropcs web site says there is not activation fee) and about 20% in taxes.
$129 for the phone $30 for the first month $15 promotion/activation fee $25 in sales and other made up taxes.
The store did not provide receipt for phone and they provided one after going back to store again. The receipt does not have itemized list and they used calculator and came up with $199.
After going back and asking about details, they removed insurance and adjusted amount to $189 which is still way more than it should be.
Customer support told me that once you go to store they may charge you whatever they want, but if you order online you do not pay any of these.
The store is 14 John St in NYC.
And yes, they added insurance which I never asked for. The insurance has $39 deductible on $79 phone (after rebate) so after several months will me more expensive use insurance then to buy a new phone. You will save a few bucks only if you need a replacement in a first several (eight) months of service.
Another thing to be aware%u2026 All the taxes are included in your monthly payment BUT%u2026 the most of the common features and services are not included and you have to pay extra for that.
For example you may not see plan details and call history unless you pay extra for that.
I have phone for one day only so I can not comment on phone or reception.
Dn


Offender: Metro pcs

Country: USA

Category: Mobile Phones

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