After having a metro PCS phone for a month the screen on the phone went out. I promptly attempted to return the phone but I was told that there would be a ten dollar charge for a replacement. I was then informed that if I had an extra phone I could get my service activated to that phone. I decided that I would have my old phone activated and not pay an extra ten dollars, since I had only had the Metro Pcs phone for a month. I didn't want to pay the ten dollars because I figured that the same thing could happen to the new one and then I would be going in circles, stuck with a broken phone. I called in to customer service to have the old phone activated. After speaking with a customer service agent who was preparing to walk me through the activation process of giving him my ESN (electronic serial number) off of the phone. I noticed that the phone wasnt charged and I had to postpone the activation until I could go out and buy a charger for it. So, After getting a charger I was now ready to activate the phone. So, I go into a Metro PCS store to have the phone activated and they tell me it will be $40 to have the phone switched over to Metro PCS. I told the sales associate that I had just spoken to someone in customer service that was going to activate it without the mention of any additional fees. The sales agent then tells me " You have gotten wrong information". Metro Pcs has the worst customer service that I have seen yet, and that's bad considering that there are some other places that have some pretty bad customer service as well. I have since given the phone to my mom as a spare and have moved on to something better. This cellphone company has taught me that I would much rather pay more for quality than to be cheap and get crap!
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