I've had cricket phone service for approximately six years now off and on. Through certain periods they have had some of the worst support, and worst service, but I would say recently my phone has been working rather admirably. Two days ago, I was at a party and my phone was stolen, which is promting this report. I went to a cricket store to have my phone replaced, and they informed me to do that I would have to call the insurance replacement line (1-866-718-0693) and they would ship me a phone, and due to the circumstances they would overnight the phone.
With a dire need for my phone, I asked if they could just swap my service over to an older motorola phone until I received the replacement. They informed me that if I put my old phone on the service, that would remove my insurance, and I wouldn't be able to claim my stolen phone or receive a replacement. Seeing that there was nothing they would do in store, I went home and called the replacement line. After being on hold for approximately 20 minutes, they informed me that the motorola 265 was no long in production, and the only phone they could send me was an audiovox that has been out of production for over a year, that they couldn't provide insurance on in the future, and that I would have to purchase all new chargers, data backup cable, and headsets for.
While I was talking to the person on the phone, I looked up average current retail price on the phone, and it was 49.99! They wanted me to pay $50.00 for an "insured" replacement for a phone that was worth only $50 to replace a $200 phone that I bought two months ago, and then also pay $15 for re-activation.in the end, I swapped over to my old phone, did not get the replacement, and plan on getting a nicer phone that has been unlocked for cricket service. At almost $5 a month, for the past 6 years, I have paid them around $350 in insurance, and the one time I try to use it they want to charge me the deductable (which I was aware of), and then send me a completely different phone which is complete crap! In store they guaranteed me that I would receive a motorola 265 when I called in, but evidentally the cricket stores don't understand the insurance procedure either. Bottom line, unless you buy $300 phones, and loose them every month, its not worth it.
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