I decided to utilize USA Express moving again after having moved my parents to my home from AZ to NC. They did such a great job I thought it would be a seamless process again. Unfortunately this is not the case. We have been getting the run around as to when our property will be delivered to us. We have called numerous times and several people have transferred us to voice mailboxes that are full and never allow us to speak to an actual manager. Jennifer is the most disrespectful operations manager I have ever dealt with - this is the most unreliable company I have ever had to deal with. They are not even going to honor their 21 day contract! They are holding my personal belongings an will have had them for over 2 weeks and now are adding an additional 2 weeks on to that time frame. Even when requesting to speak to the broad of directors there is no response. NEVER USE THIS COMPANY! I am military and a USAA member and will recommend this company be placed on the NO CONTACT list so that no members can utilize this company.
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