To start off, USA Express Movers messed up our pickup of furniture in AZ. They had confirmed our pickup to be on 02/03/05. On moving day, we were packed and ready to go and after waiting a few hours, called USA Express Movers to inquire on what happened to our appointment, only to be told that our moving date wasn't until 02/04/05.
When I called USA Express Movers on 03/04/05, to inform them that we found a house in PA, they told us that our furniture would be delivered by 03/18/05, and that the driver would call us 12 hours in advance of delivery. So, our family flew from AZ out to PA on 03/16/05, so that we could be here when the furniture arrived.
Again, nobody showed, nobody called! When we contacted USA Movers again, they told us it would actually be around 03/23/05 that we would receive our furniture. SO, now our family is stuck staying in a hotel and must dine out for all meals because we have no furniture. With kids, this is less than a pleasant situation. On 03/22/05, I again contacted USA Express Movers to find out status on our delivery, only to be informed this time that it would now be more like 03/30/05 before we received our stuff!
The staff and manager that I Have been dealing with are less than empathetic, completely unreliable, unorganized, unprofessional and complete jerks! I have told the manager that I insist on receiving some sort of discount on our move, since they have dropped the ball more than once and never contact us to let us know of any of their mistakes!!! These are the worst movers ever. I would discourage anyone from using them. They have cost us over $1,000 in hotel and dining bills...
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