This letter sent to 21st Mortgage
To the inconsiderate folks at 21st Mortgage,
When I filled out the contract for this mortgage, 21st Mortgage also provided a form that asked when would be the best time to contact me. Because I work nights and sleep during the day, I put on that form that the best (and only) time to contact me was between the hours of 7am and 12pm. When 21st Mortgage started to make their first round of harassing calls, none of them were within these hours.in fact, I had an exceeding amount of phone messages from someone named Rob Clark. I can still pull up those messages and confirm that not one time was any calls placed within the requested time slot.
My reasons for telephone contact early in the morning, is that is the best time to contact me. Calling at 2pm or later is the same as if I were to call you at three o’clock in the morning! Ask & at ARC how I deal with inconsiderate a&s that feel it is their right to disrupt my sleep for their convenience. Speaking of which, contacting anyone other than myself to discuss anything involving my mortgage or payments is illegal, and even if no specific information is conducted to that outside source, it is still not within their prevue to intercede on behalf of myself or 21st Mortgage for any reason.
I’ll make this clear. The use of the telephone to conduct business is a convenience. It is speedy, and can be used to access information quickly. However, it is also a source of inconvenience when used improperly. It is not a right, it is a privilege. Now I have someone there identified as Dustin Jones, who for some reason feels that it is his right and obligation to make harassing calls every day. Even if one or two of his calls were made in the requested time slot, I refuse to have any phone dealings with 21st Mortgage. You can thank Rob Clark for that.
Shortly after 21st Mortgage received my information, I found that I suddenly started to receive unwarranted solicitations both in the mail and via telephone. Many of the correspondences used my middle name, something I don’t use except for extreme legal issues, such as contacting the Federal Trade Commission, or when signing a mortgage that specifically asks for such information. I do not appreciate my information being disbursed in this manner. Furthermore, I do not appreciate that 21st Mortgage continues to address me in this manner when sending mail. This activity is to be stricken from any further correspondence.
If 21st Mortgage has any reason to contact me, they can do so by mail. My phone is my property, my right to privacy, and I can and will use it in any manner I chose to do so. 21st Mortgage has no right or claim to how I use my phone, nor can they threaten me to call them because they are unable to contact me by phone. From this point on, 21st Mortgage has lost their right to contact me via telephone, and it is in their best interests to remove that number from their records as they will never make contact with me in that method. If there are any concerns, someone there will write their questions and send it via mail, and not use the blanket “call us” letter they seem to use when they ignore their ill-mannered practices.
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