My son signed bundled services over 2 yrs ago. Sent payments to qwest. All customer service/billing for both was one number. Stefan called and canceled services, plural, on 5/11. Centurylink said disconnection will be 5/14. The bill was $109.70 for both services starting 5/7 to 6/6. I sent a payment for one week of service. I received another bill crediting the account for centurylink. I called that number on 5/30 and talked to Jordan from Directv. He said he would credit the account and send a recovery kit. He even told me it will be postage paid. I was so pleased with his service I commented on their facebook account. I received another bill. This time higher priced. Obviously the account was not credited as promised. Now they say I never talked with Jordan, directv was never canceled, no recovery kit has been sent. Account was canceled 5/11. They have continued to refuse to cancel our account when we canceled it. They refuse to credit our account. I find their practices deceiving, thieving and dishonest.
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