Hi, we visited your Leavenworth, KS store last evening and want you to know about an employee who went out of her way to help us, although I'm sure she had other things to do.
We downsized our home and bought a home in need of major repairs. Last evening we were looking for light and ceiling fan fixtures. We were very confused and, being on a fixed income, could not afford the high end fans, but Pam from the Service desk area came by, asked if we needed help, and led us to affordable ceiling fans. She helped by showing us what they looked like hanging, as there were so many we could not determine which was which (I hope they will consider fewer fans for display or a larger area). Pam helped us find a beautiful fan on clearance and was very pleasant.
We have shopped this particular store over several years as we lived closer, and Pam has helped us many times. This store, compared to the Shawnee store, has the friendliest, most knowledgeable employees, and we really appreciate each and every one, but Pam seems to really go above and beyond with customer service. She is to be commended for making each of your customers loyal and confident in her ability and knowledge of Home Depot.
May we ask if there are plans for a store anywhere in Kansas City, Kansas? If so, Pam should be considered management material. Thank you.
0 comments