I have been a verizon customer for years. Six months ago I went in to Best Buy because my two year contract was up and upgraded to a new phone. The tech dropped my insurance with verizon and we switched it to best buy for their black tie service, which is more expensive but I agreed since I had prior issues with verizon and it always being a hassle. The tech said that when ever you have an issue, that their issurance was better and not a hassle at all. Well, six months later, I have been in multiple times with issues. I've been into all three different Wichita, KS stores with the same issue, and I still haven't gotten a resolution. My thunderbolt from time to time says that it cannot read or sense that I have an SD card. The last four times I went in for this issue, I get sent away and they reset my phone and I have to put everything back on my phone, and the problem keeps coming back. It's so frustrating to be paying for this service, when they do nothing at all. So yesterday, I went in again, and the tech was prepping my phone to send off, they took my protective cover off, and told me how to get a new one sent to me. Another tech came over and messed with it and thought he fixed it. So they told me to try it again for awhile and they would send it off next time. Thats great, but it took my screen protector off??? So I have to pay to get a new one sent to me, then send my old one back in??? This was the employees mistake!!! Why do I have to do all of this because he made a mistake??? Not happy at all with best buy's black tie service!!!
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