I contracted with Verizon for a "triple play" to be efffective 11/01. Made arrangements to be at home. DTV hooked up fine. Dial tone to phone fine. Phone tech informed me there was a problem with DSL. (At the time my roommate still had their Comcast modem hooked up and connection was fine.) On 11/02 I was informed I could hook up Verizon modem. The connection was (and still is) slower then my cell phone for getting onlineand too slow to play videos. I made an appointment for 11/09 the scheduled time came and went, had to call and was told the tech was tied up and we would have to reschedule. Had to wait until 11/19. Tech arrived, determined problem was not on premises but an issue with distance between my house and "box" and between "box" and main office. Said he would go see what he could do and call me. 4 hours later I called Verizon, no news.
Later still I called and was told a wire had to be spliced and a new ticket had to be created and repair would be on 11/21. On that date I got a text saying issues was resolved. It was not. I called yet again and was told the repair had to be passed on to another dept. Because it was the "cable." Yet another appointment made for today 11/23. Waited for 4 hours again, called and was told because of work load there was no one to send and I would have to make another appointment. If they are unable to provide service in my area, due to "distance" how are they able to advertise and contract to deliver this service?
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