Complaint / review text:
Mariana Tapp made a contract with T mobile on OCT. 23,2009 for 1 telephone - 700 minutes - $79.99 per month. On Oct. 30,2010, she added another phone - 1500 minutes - for same $ 79.99 per month for both phones. T mobile failed to explain to her that this was a new contract for 2 years. Mariana then cancelled one phone because the user passed away and she did not need 2 phones. Again, T mobile failed to explain to her that there were cancellation fees. The monthly fees became much too high, and Mariana cancelled T mobile, after being a customer for more than 3 years. She paid the final bill for use but T mobile sent her a bill for $ 702.22, including cancellation fees. Mariana is from Europe and is not familiar with the deceptive practices of some AMERICAN companies, but she is very responsible to pay her debts. We have reported this to the National BBB, Federal Trade Commission, Federal Communications Commission and the Florida Attorney General.